One form, one desk, two working days for routine matters.
Every message reaches Mona Said at the Beni Suef office. She triages by topic: subscription queries directly, Luxor-pass questions to Hassan al-Maliki, Giza and Cairo-museum questions to Sara Habashi, expat-card and discount questions to Yasser Kamel, press enquiries to Reem Sabbagh personally. Office hours Tuesday, Thursday and Saturday from 10:00 to 14:00 Cairo time.
Send a message.
Mark the topic accurately. Routine queries are usually one round; pass-certificate requests involve a written quote and scheduling; reader-observer reports go to Mona for honorarium processing.
By post — the printed annual digest.
Institutional subscribers may add the printed annual digest at €30 plus postage. Three hundred pages consolidating the year's bulletins, quarterly tables, corrections log, methodology document and transparency note. Postage €5 within Egypt, €11 to Europe and North Africa, €18 elsewhere.
If you reached us by mistake.
If you were looking for the Egyptian Tourism Authority itself, a commercial pass-resale platform, a travel agent or a tour operator, you are at the wrong door. The registry is an independent documentary publication. We do not sell passes, do not arrange tours, do not represent the Tourism Authority and do not handle pass disputes directly with site staff. The Tourism Authority's records office handles direct pass disputes; we document the gate-applied rules for the broader visitor and travel-trade community.
The cooperative's approach to anonymous gate-experience reports.
Where a reader prefers to file an observation report anonymously — typically because the reader is a museum staff member or a Tourism Authority employee whose professional position would be compromised by attributed criticism — the cooperative accepts anonymous reports and processes them through a documented anonymous-channel protocol. The protocol is in the cooperative's internal documents and is available to subscribers on request. Anonymous reports receive no honorarium (the honorarium requires the observer's identification for tax-record purposes), but they do enter the editorial archive on the same footing as identified reports.
Confidentiality of reader-observer reports and pass-dispute reports.
Where a reader submits an observer-visit report or a pass-dispute report, the reader's identity is held confidential by the cooperative during the verification process. The site staff or the Tourism Authority office is not told who the observer or complainant is when we follow up; we describe the observation in terms that do not identify the source. The observer's identity appears in the corrections log only with the observer's explicit consent; the default is anonymity with the date of the documented gate experience recorded.
Response-time commitments by topic.
Subscription queries: one working day. Pass-specific questions: two to three working days. Certificate requests: five working days. Reader-observer report processing: five working days. Correction submissions: five to ten working days because we verify with the relevant site. Press enquiries with deadlines: prioritised by Reem, typically two working days.